Refund Policy
Last updated:
Because AI image processing consumes paid computing resources the moment it runs, our refund policy is based on how much of a purchase you have used. This policy applies to all purchases made on aiimage4k.com.
Eligibility
You may request a full refund if both of the following are true:
- The request is made within 7 days of the purchase or renewal date.
- You have used no more than 10% of the credits included in that purchase.
What is not refundable
- Purchases where more than 10% of the included credits have been used, or requests made more than 7 days after the payment.
- Credits that have already been spent on successfully generated images.
- Partial billing periods after you cancel a monthly plan. Cancelling stops future renewals; it does not refund the current period.
- Purchases on accounts suspended or terminated for violating our Terms of Service.
Failed processing
You do not need to request a refund for failed jobs: credits are only deducted after a successful result, so failed requests cost nothing. If you believe credits were charged incorrectly, contact us and we will review and restore them.
Monthly plans
You can cancel a monthly plan at any time from your account to stop the next renewal. If you were charged for a renewal you did not intend, contact us within 7 days of that charge; if you have used no more than 10% of that period’s credits, we will refund it.
How to request a refund
Email [email protected] from the email address linked to your account and include:
- Your order number (shown in your account) and purchase date.
- The reason for your request.
Processing
We reply within 2 business days. Approved refunds are issued to the original payment method through our payment provider; the time for funds to appear depends on your bank or card issuer, typically 5–10 business days. When a refund is issued, the credits from that purchase are removed from your account.
Chargebacks
Please contact us before opening a dispute with your bank, as we can usually resolve issues faster. Accounts with an open chargeback may be suspended until the dispute is resolved.
Changes to this policy
We may update this policy from time to time. The version in effect on your purchase date applies to that purchase.
Questions? Email us at [email protected]